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Klarna CEO Sebastian Siemiatkowski's vision for customer service could be a nightmare
Opinion Premium and ‘VIP’ customer service options that connect you with a real human worker sound hellish
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Latest ChatGPT update lets users record meetings and connect to tools like Dropbox and Google Drive
News New ChatGPT business tools aim to unlock corporate information sharing tools from Otter.AI, Zoom, Google and Microsoft
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The risks of open source AI models
In-depth Models such as DeepSeek R1 come with both benefits and clear security drawbacks
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Questions raised over AI’s impact as studies tout conflicting adoption outcomes
News Two reports highlight the difficulty of judging the impact of AI on jobs, productivity, and wages
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Scottish startup raises $25 million to drive agentic AI in the legal profession
News The funding round for Wordsmith AI will be used to scale infrastructure and global expansion
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Sick and tired of spreadsheets? Perplexity’s new tools can help with that
News Perplexity Labs is available now for Pro subscription users
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How AI agents are being deployed in the real world
Supported Content These intelligent systems, capable of independent decision-making and learning, are transforming how organisations detect, respond to, and manage security problems
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Meta faces new ‘open washing’ accusations with AI whitepaper
News The tech giant has faced repeated criticism for describing its Llama AI model family as "open source".
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What is the future of HR technology?
AI-driven HR technology is reshaping employee experience, performance, and strategy
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Agentic AI is coming for customer service jobs
News A report from Cisco shows the agentic AI shift is coming “faster than anyone anticipated”
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‘Using generative AI as a copilot is the sweet spot’: A look at Nationwide’s AI approach
Case study Nationwide Building Society is expanding its use of generative AI in 2025, with the core focus of making the lives of its staff easier
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Capgemini and SAP are teaming up with Mistral – here’s why
News The two firms plan to offer Mistral AI for regulated industries
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