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Klarna CEO Sebastian Siemiatkowski's vision for customer service could be a nightmare
Opinion Premium and ‘VIP’ customer service options that connect you with a real human worker sound hellish
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Latest ChatGPT update lets users record meetings and connect to tools like Dropbox and Google Drive
News New ChatGPT business tools aim to unlock corporate information sharing tools from Otter.AI, Zoom, Google and Microsoft
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CEOs think workers are becoming hostile to AI tools, but they’re pushing ahead with adoption anyway
News Executives are driving the adoption of AI tools despite concerns workers will push back
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The risks of open source AI models
In-depth Models such as DeepSeek R1 come with both benefits and clear security drawbacks
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Questions raised over AI’s impact as studies tout conflicting adoption outcomes
News Two reports highlight the difficulty of judging the impact of AI on jobs, productivity, and wages
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Big tech promised developers productivity gains with AI tools – now they’re being rendered obsolete
Opinion Big tech promised software developers huge benefits with AI tools, but now they face job cuts as companies ramp up automation.
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Scottish startup raises $25 million to drive agentic AI in the legal profession
News The funding round for Wordsmith AI will be used to scale infrastructure and global expansion
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Sick and tired of spreadsheets? Perplexity’s new tools can help with that
News Perplexity Labs is available now for Pro subscription users
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How AI agents are being deployed in the real world
Supported Content These intelligent systems, capable of independent decision-making and learning, are transforming how organisations detect, respond to, and manage security problems
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Meta faces new ‘open washing’ accusations with AI whitepaper
News The tech giant has faced repeated criticism for describing its Llama AI model family as "open source".
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Women are three times more likely to lose jobs to AI – here are the roles facing the biggest threats
News Roles dominated by women are three times more likely to be replaced or transformed by AI than those traditionally held by men
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Agentic AI is coming for customer service jobs
News A report from Cisco shows the agentic AI shift is coming “faster than anyone anticipated”
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